Shipping Policy | HobbyX Store | Trading Card Game Store
  • Room 02, 20th Floor, President Commercial Centre, 608 Nathan Road, Mong Kok
  • Business hours: Monday to Thursday 2:00pm-9:30pm, Friday to Sunday 1:00pm-10:00pm

shipping policy

Online shopping local delivery service :

-Our store only accepts SF Express to pay on delivery, so the delivery is shown as zero in the shopping cart, but it does not mean free or paid by the store. The actual shipping fee is subject to the shipping fee paid by SF Express when delivering the package.

- The customer has not picked up the goods after shopping on this website for one month. The store has the right to cancel the order and dispose of the goods without notice.

- Please refer to the SF Express website for details on SF Express freight charges.

-If the receiving address you fill in is the SF store / commercial address in various districts in Hong Kong, we will send it by SF Express.

-Our store will reply to customers during business hours. Our staff will follow up orders and respond to customer inquiries from Monday to Friday from 2:00 pm to 5:00 pm and Saturday from 2:00 pm to 7:00 pm (customer service office hours ) . Outside office hours ( Order inquiries received on Sundays and Hong Kong public holidays will be replied as soon as possible after the holidays .

All product pictures are for reference only, the actual product shall prevail

For overseas orders, the freight will be calculated according to our company's standard.

Additional remote delivery fees apply in some areas.

Order shipping time :
- The inventory displayed on the website is only for customers to place an order, the actual inventory quantity can be inquired with the store staff if necessary .

-Each online order can only be shipped to the designated address one 㳄. 

-All items in stock will be shipped to you within three working days after the order is completed.

- If the order contains spot and pre-ordered goods, we will first send Spot goods will be sent out, and pre-ordered goods will be sent out when the goods are on sale , the customer pays the shipping fee for each shipment.

- Working days, excluding Sat/Sun, public holidays .

Payment method :

-Credit card, Union Pay , Alipay HK, WeChat Pay , FPS payment.

-Our store uses Hong Kong dollars as the transaction currency. If other currencies are displayed on the website, they are for reference only, and all transactions are based on Hong Kong dollars.

delivery terms

- Our store will first confirm that the payment has been properly received and the party will arrange to send the goods 

- Hong Kong pick-up customers can choose the appropriate pick-up method during the payment process: pick up the goods at the store or deliver by delivery.

-By the way, the smart locker address can refer to this:

- For the address of SF Express Service Center, please refer to this link:

- For the address of SF Express, please refer to this link:

-When the goods are sent out, customers will receive an email notification, and they can know the delivery status of the goods through the tracking number and link

- Customers who choose to pick up their items at the "EF Locker" must go to the designated EF Locker to pick up their items within 24 hours, after which the goods will be returned to our store

- For all items returned to our store, please contact our store in the "Seller and Customer Order Communication" column on the order page to confirm the delivery method and bear the freight for re-shipment ( pay on delivery ) .

- The actual delivery time ( from the delivery date ) is subject to the information provided by SF Express. In case of factors such as statutory holidays or bad weather, the actual delivery time may be delayed.

-Please provide an accurate delivery address and phone number. If the delivery is delayed, lost or / and additional transportation expenses are incurred due to incomplete information, the store will not be responsible

- Only one address per order can be sent.

Overdue pickup

Customers purchase all the goods in the company. If the delivery is overdue, SF Express and the warehouse will generate storage costs. This fee shall be borne by the customer. All goods must be picked up within three days after delivery. If the delivery is overdue, SF Express will The goods will be returned to the company. When the customer retrieves the overdue goods, he needs to bear the storage fee and shipping fee. In addition, if the goods are overdue within two months from the date of shipment, the goods will be handled by the company itself, and without further notice.

HobbyX Store - has the right to change the terms and conditions without prior notice, and the right to refuse to replace the product; in case of any dispute, HobbyX Store will have the final decision.